Documented order records · Customer details removed

Real 1688 Purchasing, Inspection and Delivery Cases

Documented by TruePriceAgent Operations Team · Last updated:

These are real orders handled through TruePriceAgent. The records show transparent quotations, warehouse receiving, quantity checks, visible inspection, supplier replacements, packing, international delivery and handoff to a customer’s own freight forwarder in China.

View the cases See current fees
Collage of real quotation, inspection and order records
✓ Real screenshots · Private details cropped
100%Transparent Line-by-Line Quotations
Multi-SupplierConsolidation & Repacking Support
≈600 pcsInspected & Packed in One Published Order
Export / ChinaInternational Shipping or China Forwarder Handoff
How the evidence is organized

From quotation to receipt confirmation

Each case is presented as an order timeline rather than a marketing claim. Only screenshots relevant to the purchasing and inspection process are shown.

1

Order document

Customer links, SKU details and quantities are confirmed.

2

Itemized quotation

Supplier price, domestic shipping and currency conversion are shown.

3

Warehouse receiving

Products from different suppliers arrive and are recorded.

4

Inspection

Quantity, variants, visible condition and selected functions are checked.

5

Issue handling

Shortages and visible defects are reported and resolved with suppliers.

6

Packing and handoff

Goods are packed and sent internationally or to the customer’s China warehouse.

Case 01Customer received

Two product issues found and handled before international shipping

A mixed 1688 order was checked before UPS shipment. One bag needed supplier replacement, while a separate missing accessory was disclosed to the customer before the customer decided to proceed.

29Product types
≈60Individual items
2Issues reported
UPSFinal delivery route
Final result: The replacement bag passed the second visible check, the customer approved shipment, and later confirmed successful receipt.

Order timeline

  1. Transparent quotation: item prices, China domestic shipping and purchase records were documented.
  2. Bag defect: one bag was missing its black edge trim and was returned to the supplier.
  3. Replacement: the new bag matched the original style and color and passed a second visible inspection.
  4. Shorts accessory issue: one black pair of shorts was missing its waist drawstring.
  5. Customer decision: the customer chose to proceed rather than delay the full order.
  6. Delivery: UPS completed delivery and the customer confirmed everything went well.

Selected supporting records

Original WhatsApp and quotation records, cropped for privacy
Itemized quotation with RMB prices, domestic shipping and purchase proof Transparent quotation
Supplier price, China domestic shipping, RMB total and USD equivalent shown line by line.
Customer update after a bag quality issue was returned to the supplier Issue reported
A bag missing its black edge trim was separated and returned to the supplier.
Black shorts found without a waist drawstring during inspection Second issue found
The missing waist drawstring was shown to the customer before shipping.
Replacement bag inspection and customer approval to ship Replacement checked
The replacement matched the original style and color and passed the second visible check.
Customer message confirming the package was received successfully Delivery confirmed
The customer confirmed receipt and said everything went very well.
Inspection scope in this case: quantity, variant and visible condition checks. This was not a laboratory test or a guarantee that every item was completely defect-free.
Case 02Tracking supplied

Supplier shortage found and replenished before packing

This order included footwear and liquid fragrance products. Quantity checking identified a supplier shortage before the complete order was consolidated.

2 pairsSupplier shortage
10.35 kgFinal packed weight
12 kgMinimum chargeable weight
SensitiveLiquid-cargo channel
Final recorded result: The missing shoes were received, the order was packed, shipping payment was completed and tracking information was provided.

Order timeline

  1. Quotation and payment: the customer confirmed the purchasing cost and selected PayPal.
  2. Shortage identified: two pairs of brown shoes were missing from the supplier shipment.
  3. Supplier replenishment: the supplier was contacted and sent the missing pairs.
  4. Consolidation: footwear and fragrance products were brought together for packing.
  5. Weight confirmation: the final packed carton weighed 10.35 kg.
  6. Dispatch: sensitive-cargo shipping was arranged and tracking was provided.

Selected supporting records

This case is shown only through dispatch because no delivery confirmation was supplied
Customer informed that two pairs of brown shoes were missing Shortage identified
Quantity checking found that the supplier had omitted two pairs of brown shoes.
Shoes and fragrance products received and ready for packing Replenishment received
The supplier sent the missing pairs before the complete order was packed.
Packed carton on a scale showing 10.35 kg Packed weight confirmed
The consolidated parcel weighed 10.35 kg before sensitive-cargo shipping was arranged.
The figures shown in historical screenshots reflect the freight pricing and payment terms used at that time. Current charges should be checked on the Pricing & Fees page.
Case 03Forwarder confirmed

Inspection and China freight forwarder handoff for an approximately 600-item order

The customer already had a freight forwarder in China. TruePriceAgent handled purchasing, receiving, quantity checking, basic inspection, selected function checks, replacement coordination and packing.

37Product types
≈600Individual items
1Phone case replaced
ConfirmedWarehouse receipt and quantity
Final result: The replacement phone case passed inspection, the electric fan passed basic checks, and the customer’s China freight forwarder confirmed receipt and quantity.

Order timeline

  1. Order confirmed: 37 product types and approximately 600 pieces were purchased.
  2. Visible defect: an iPhone 17 Pro phone case showed an alignment issue.
  3. Replacement verified: the new phone case passed the second inspection and a video was sent to the customer.
  4. Basic function test: an electric fan was powered on, operated and checked for charging.
  5. Transparent communication: the supplier’s original explanation about a missing label was shared with the customer.
  6. Handoff: products were packed carefully and delivered to the customer’s designated China freight forwarder.

Selected supporting records

Payment identity, phone numbers and warehouse references are excluded
Customer confirms the sourcing document and PayPal payment method Order confirmed
The customer confirmed the final purchasing list and selected PayPal.
Customer informed of an iPhone 17 Pro phone case alignment issue Defect replaced
One phone case showed a visible alignment issue and was returned for replacement.
Electric fan undergoing power-on and charging tests Basic function check
A basic power-on, operating and charging check was performed on an electric fan.
Supplier response screenshot shared with the customer Supplier reply shared
The supplier’s original explanation was shown to the customer before the customer made a decision.
Customer's China freight forwarder confirms warehouse receipt Forwarder handoff confirmed
The complete order was delivered to the customer’s designated China warehouse, which confirmed receipt and quantity.
Selected powered products received a basic power-on, operating and charging check. This does not represent engineering testing, certification testing or long-duration performance testing.
Example itemized quotation with 1688 purchase proof
Transparent quotation records

Customers can see more than one final total

For documented orders, each line can show the supplier price in RMB, China domestic shipping, combined RMB total, USD equivalent and a screenshot of the actual 1688 purchase selection.

✓Supplier price shown separately
✓China domestic shipping listed
✓Currency conversion displayed
✓Purchase screenshots attached
Clear service boundaries

What these records do—and do not—prove

The strongest case page is specific about the work completed without making guarantees beyond the actual inspection scope.

These cases demonstrate

  • Order document and SKU confirmation
  • Transparent line-by-line quotation
  • Warehouse receiving and quantity checking
  • Visible defect and shortage reporting
  • Supplier replacement or replenishment coordination
  • Packing, shipping and freight-forwarder handoff

These cases do not claim

  • Laboratory or certification testing
  • Guaranteed zero-defect production
  • Full technical testing of every electronic function
  • Responsibility for customs decisions or carrier delays
  • That historical prices remain available today
  • Public disclosure of customer identity or payment details

Customer names, telephone numbers, addresses, payment identifiers, tracking numbers and private warehouse references should be removed before publication.

Order Issue Handling

What happens when an order problem is found?

We document the issue, contact the supplier and explain the available options. The customer makes the final decision, and we carry out the confirmed instruction.

What happens if a supplier sends fewer items than ordered?

We record the shortage and contact the supplier. The available options may include replenishment, replacement, a refund or another solution. We inform the customer and wait for confirmation before taking the next important step.

What happens if a visible defect is found during inspection?

We separate the affected product and provide photos or videos. We contact the supplier and explain the available solutions. The customer decides whether to replace, accept or refund the item.

Who makes the final decision when an order problem occurs?

The customer makes the final decision. We provide evidence, communicate with the supplier and explain the available options. We do not select a replacement, accept a defective item or request a refund without the customer’s confirmation.

What happens if the supplier says the product is out of stock?

We inform the customer. The customer may choose another color, size or product, wait for restocking, or request a refund. We carry out the option confirmed by the customer.

What happens if a small accessory or part is missing?

We show the missing part to the customer and contact the supplier. The customer may wait for the missing part, accept the product, request compensation or request a refund.

What happens if the wrong color, size or SKU arrives?

We compare the received product with the confirmed order. We provide evidence and contact the supplier about an exchange, replacement or refund. The customer confirms the final solution.

Will the complete order be delayed because of one problem item?

The customer decides. The customer may wait for replacement, ship the available products first, accept the affected item or request another solution.

Are electronic products fully tested?

Selected powered products may receive a basic power-on, operating or charging check when agreed. This does not include engineering, certification or long-duration performance testing.

Does inspection guarantee that every product is defect-free?

No. Inspection reduces the risk of obvious shortages, incorrect variants and visible defects, but it cannot guarantee that every item has no hidden defect.

Customer Feedback

What customers said about their orders

Selected WhatsApp messages received after inspection, issue handling or delivery. Personal and order-identifying information has been removed.

Customer thanks TruePriceAgent for careful product inspection and professional support Inspection feedback

Careful inspection and professional support

“Thank you so much for your professionalism and for being so helpful.”

The customer appreciated the detailed inspection and the time taken to provide clear order updates.

Original message in English
Customer confirms that the order arrived and plans to place another order Order received

Order received and another order planned

“The order has arrived. I’ll write to you later to place another order.”

The customer confirmed successful delivery and expressed interest in continuing the cooperation.

Original message in English
Spanish-speaking customer confirms that the package arrived successfully Delivery confirmed

Package received successfully

“Muchas gracias, ya tengo el paquete, todo salió muy bien.”

A Spanish-speaking customer confirmed that the package arrived and that everything went very well.

Original message in Spanish
Spanish-speaking customer thanks TruePriceAgent for support and plans to return Future cooperation

Customer plans to work with us again

“Muchas gracias por todo el apoyo y la asesoría que me diste.”

The customer thanked TruePriceAgent for the support and guidance and said they would return for a future purchase.

Original message in Spanish
Customer names, profile photos, telephone numbers, addresses, payment details, tracking numbers and warehouse references are removed or covered before publication.

Already have product links?

Submit your 1688, Taobao or Pinduoduo order list

Send the product links, SKU details and quantities. The purchasing quotation is confirmed first; goods are then received, checked and packed before the next shipping step.

Submit Product Links
Need help with 1688? Chat now! 📦 Chat with us 💬